Customer service is the support you give to your customers, both before and after your services, and helps them have a positive experience with you. It\’s more than providing answers, it\’s a way to help keep the promise your brand makes to you clients.
Since you are probably working in the HVAC industry if you\’re here reading this post, hopefully you have some kind of customer service that you can provide to clients who are having an issue with your company or service that you provide.
But what can you do to provide some incredible customer service instead of average customer service?
So what are the five P’s that are in the title of this post? They include:
- Prepared – Come to work prepared to serve. Know your stuff so you can provide real value.
- Professional – Always be professional is how you act, speak, write, look, etc. You are the brand!
- Positive – No matter what is happening in your outside world, start work upbeat and cheery. Smile, make people laugh, have fun!
- Patient – Hear the customer out, don’t cut them off, allow them to speak, don’t get frustrated.
- Proactive – Communicate proactively, get ahead of problems before they start.
