Google My Business Adds Messaging To Desktop Interface

Ever since 2016, Google My Business (GMB) let potential customers to message businesses through their listings, but that was it. You could only chat with customers through the GMB app. But now, GMB has begun letting businesses chat with customers directly from the desktop as well.

If businesses wanted to respond to customer inquires, they would go through other means, such as social media platforms like Facebook Messenger.

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