Customers and clients are the core to any business. By developing strong interpersonal skills, you will be able to maintain good communication with customers and clients, allowing you to build lasting relationships. Happy customers will become advocates for your business. They promote and recommend your business.
In any business, success depends on strong communication. When reflecting on the importance of customer experiences, recent studies have revealed their direct impact on a business’ customer retention and profits.
In his final installment of HVAC Labor Management, Scott Merritt discusses how communication can play an important role in labor management. He also talks about the considerations you need for for company leaders as it pertains to managing employees and customers(and clients too!)