The reputation experience management platform, Reputation, has recently acquired the social experience management platform, Nuvi in order to enhance their social listening capabilities.
Reputation’s purpose is to aggregate and analyze solicited and unsolicited customer feedback in order to keep the customer experience optimal. With this acquisition, the goal is to bring customer expectations and brand response closer than ever before.
With Nuvi, they will bring a combination of social listening and AI-based data visualizations to the table. Nuvi’s goal is to optimize customer experience on social platforms in real time.
Source – Marketing Land