In this HVACmillionaire video, HVAC business planning part 3 we are diving into operations, influence and support. These 3 categories will open up some definite gaps in our organizations which is great because with awareness we can begin the process of improvement. Don\’t feel bad if you haven\’t ranked yourself high on these categories because that is NOT the point. The point of this exercise is solely to recognize our shortcomings so that we can improve.