Over the years, Chatbots have really grown and come out of their shells as useful tools for brand websites. But even with all the growth they’ve gone through, they still have their flaws.
In this SEJ video, Dr. Michelle Zhou, co-founder and CEO of Juji, Inc, as well as inventor of IBM Watson Personality Insights, talks about her belief that in order for Chatbots to be effective, cognitive intelligence has to be included, and has to be empathetic as well.
